Support
Questions before the drop
What is FrameOasis?
FrameOasis creates limited-edition framed fine-art prints with a hidden listening layer. Each artwork includes a scannable code integrated into the composition.
Is the QR code a sticker?
No. The QR code is part of the artwork file and is printed into the composition. It is not added as a separate sticker after production.
What does the scannable code open?
The code opens an independently curated listening experience selected by FrameOasis. The destination remains hidden until activation, requires an internet connection, and may depend on a third-party service.
Do I need a specific music service?
No. Scanning the code opens Spotify’s embedded web player, where you can listen to the track linked to that artwork without signing in. A free or Premium Spotify account is recommended if you want playback to continue through the collection playlist; without one, playback is limited to the track linked to that artwork. Internet access and Spotify’s regional, catalogue and advertising conditions still apply.
What happens if a listening destination becomes unavailable?
Availability can change because of platform, catalogue or regional restrictions. FrameOasis may update the QR destination to preserve the intended listening experience. The physical artwork remains the product purchased.
Are the artworks limited edition?
Yes. Drop 01 — Summer Nostalgia consists of 15 artworks. Unless otherwise stated, each artwork is released in an edition of 25 per size. Once sold out, it will not be restocked.
Do you sell digital files?
No. At launch, FrameOasis sells physical framed prints only. No digital artwork file is included unless a product page expressly says otherwise.
Where are the prints produced?
Each print is produced to order by our specialist print-on-demand fulfilment partner using the selected size and frame finish. FrameOasis does not hold mass inventory.
Where do you ship?
FrameOasis ships to available destinations shown at checkout. Shipping availability, delivery time, and customs processing may vary by country.
Are customs duties included?
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. These are the customer’s responsibility unless checkout expressly states otherwise.
Can I return my order?
EU consumers may have a 14-day right of withdrawal where applicable. For damaged or defective items, contact us within 7 days of delivery with photos of the product and packaging. See our Refund & Returns Policy for details.
What if my print arrives damaged?
Email admin@frameoasis.com within 7 days of delivery. Include your order number and photos of the product, outer packaging, inner packaging, and shipping label. Please keep all packaging until the claim is resolved.
How can I contact FrameOasis?
For order, shipping, return, or product questions, email admin@frameoasis.com.
Still need help? Email admin@frameoasis.com.