Support
Questions before the drop
What is FrameOasis?
FrameOasis creates limited-edition framed fine art prints with a soundtrack. Each artwork includes a QR code integrated into the composition, linking the piece to a curated listening experience.
Is the QR code a sticker?
No. The QR code is part of the artwork file and is printed into the composition. It is not added as a separate sticker after production.
What does the QR code open?
The QR code opens the soundtrack or listening experience selected for that artwork or drop. Access requires an internet connection and may depend on third-party platforms such as Spotify.
Do I need Spotify?
Some listening experiences may open on Spotify or another music platform. Depending on your location and the platform’s rules, you may need a Spotify account or app to access the full experience. FrameOasis does not control Spotify’s account requirements, advertisements, subscriptions, regional restrictions, or catalogue availability.
What happens if a song becomes unavailable?
Music availability can change because of licensing, artist, platform, or regional restrictions. If needed, FrameOasis may update the QR destination to preserve the intended listening experience. The physical artwork remains the product purchased.
Are the artworks limited edition?
Yes. Drop 01 — Summer Nostalgia consists of 15 artworks. Unless otherwise stated, each artwork is released in an edition of 25 per size. Once sold out, it will not be restocked.
Do you sell digital files?
No. At launch, FrameOasis sells physical framed prints only. No digital artwork file is included unless a product page expressly says otherwise.
Where are the prints produced?
Each print is produced to order by our specialist print-on-demand fulfilment partner using the selected size and frame finish. FrameOasis does not hold mass inventory.
Where do you ship?
FrameOasis ships to available destinations shown at checkout. Shipping availability, delivery time, and customs processing may vary by country.
Are customs duties included?
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. These are the customer’s responsibility unless checkout expressly states otherwise.
Can I return my order?
EU consumers may have a 14-day right of withdrawal where applicable. For damaged or defective items, contact us within 7 days of delivery with photos of the product and packaging. See our Refund & Returns Policy for details.
What if my print arrives damaged?
Email admin@frameoasis.com within 7 days of delivery. Include your order number and photos of the product, outer packaging, inner packaging, and shipping label. Please keep all packaging until the claim is resolved.
How can I contact FrameOasis?
For order, shipping, return, or product questions, email admin@frameoasis.com.
Still need help? Email admin@frameoasis.com.