Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how FrameOasis collects, uses, stores, and shares personal information when you visit frameoasis.com, place an order, subscribe to our emails, contact us, or otherwise use our online store and related services.

FrameOasis is the data controller for personal information collected through our online store. Legal owner details are available in our Legal Notice. For privacy questions, contact admin@frameoasis.com.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact details, such as name, email address, billing address, and shipping address.
• Order information, such as products purchased, order number, payment status, delivery details, returns, and customer support history.
• Payment-related information, processed by our payment providers. We do not store full payment card details on our own servers.
• Account or checkout information, where Shopify or related services provide account or checkout functionality.
• Communications, such as emails or messages you send to us.
• Marketing preferences, such as newsletter subscription status and consent choices.
• Device and usage information, such as IP address, browser type, device information, pages visited, referring URLs, and cookie identifiers.

2. How we use your information

We use personal information to:

• Process and fulfil orders.
• Produce, ship, and deliver products.
• Provide customer support.
• Handle returns, refunds, claims, and order issues.
• Send order confirmations, shipping updates, and service messages.
• Send marketing emails where you have subscribed or where otherwise permitted by law.
• Improve our website, products, and customer experience.
• Prevent fraud, abuse, and security incidents.
• Comply with tax, accounting, legal, and regulatory obligations.

3. Legal bases for processing

Where GDPR or similar laws apply, we process personal information on the following legal bases:

• Contract: to process and fulfil your order.
• Legal obligation: to keep tax, accounting, and compliance records.
• Legitimate interests: to operate, secure, and improve our store and respond to customer enquiries.
• Consent: for email marketing, certain cookies, and other consent-based processing.

4. Shopify and service providers

Our store is powered by Shopify. Shopify processes personal information to help us operate the online store, checkout, payments, fraud prevention, analytics, and related ecommerce services.

We may also share personal information with service providers who help us operate the business, including payment processors, fulfilment partners, print-on-demand providers, shipping carriers, email providers, analytics tools, customer support tools, and professional advisers.

These providers may process information only as needed to provide their services or as otherwise permitted by law.

5. QR code and soundtrack privacy

FrameOasis prints include a QR code that links to a soundtrack or listening experience. Scanning the QR code may open a FrameOasis-controlled redirect page, Spotify, or another third-party music/content platform.

The QR code itself does not require you to provide personal data directly to FrameOasis unless we clearly introduce a login, account, personalization, or similar feature in the future. If we introduce such features, we will update this policy and request consent where required.

Third-party platforms such as Spotify may collect information according to their own privacy policies. FrameOasis does not control those third-party privacy practices.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, support checkout, understand site performance, prevent fraud, and, where enabled, support marketing or analytics.

Some cookies are necessary for the store to function. Others may require your consent depending on your location. You can manage cookies through your browser settings and any consent tools made available on the website.

For more information, see our Cookie Policy.

7. Email marketing

If you subscribe to our email list, we may send you drop previews, early-access information, product updates, and related FrameOasis communications. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting admin@frameoasis.com.

8. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, tax/accounting obligations, fraud prevention, and dispute resolution.

Order and accounting records may be retained for the legally required period. Marketing data is retained until you unsubscribe or withdraw consent, unless another legal basis applies.

9. International transfers

Because we use service providers such as Shopify, payment processors, fulfilment partners, and other technology providers, your personal information may be processed outside your country of residence. Where required, appropriate safeguards are used for international transfers.

10. Your rights

Depending on where you live, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

To exercise your rights, contact admin@frameoasis.com.

11. Security

We use reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children

Our Services are not directed to children. We do not knowingly collect personal information from children without appropriate consent where required by law.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates the latest version.

14. Contact

FrameOasis Email: admin@frameoasis.com

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