Shipping Policy

Last updated: 29 June 2026

FrameOasis artworks are produced to order and shipped directly to the address provided at checkout.

1. Production time

Each framed print is produced after your order is accepted. Production times may vary depending on artwork, size, frame finish, supplier capacity, seasonal demand, and quality control.

Estimated production and delivery information will be shown at checkout where available. Any times shown are estimates and are not guaranteed.

2. Shipping destinations

We aim to ship internationally where available through our fulfilment and carrier partners. Some destinations may be unavailable or may require additional delivery time, customs processing, or import charges.

If we cannot fulfil an order to your destination after purchase, we will contact you and, where necessary, cancel and refund the affected order.

3. Tracking

When tracking is available, you will receive tracking information after your order has been dispatched. Tracking updates are provided by the carrier and may take time to appear.

4. Delivery estimates

Delivery times depend on destination, carrier, customs, local delivery conditions, and external events. FrameOasis is not responsible for delays caused by customs, carrier disruption, incorrect delivery information, weather, strikes, public holidays, or events outside our reasonable control.

5. Customs, import duties, and taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the customer’s responsibility unless expressly stated otherwise at checkout.

FrameOasis does not control customs decisions or customs processing times.

6. Packaging

Our framed prints are shipped in protective packaging designed to reduce the risk of damage in transit. Please inspect your order carefully on arrival and keep all packaging until you are satisfied the product has arrived safely.

7. Damaged packages

If your order arrives damaged, contact us at admin@frameoasis.com within 7 days of delivery with photos of the product and packaging. Please see our Refund & Returns Policy for the full damage-claim process.

8. Incorrect or incomplete address

You are responsible for entering a complete and accurate shipping address. We may be unable to change the address once production or dispatch has begun. Additional costs may apply if an order must be reshipped due to an incorrect or incomplete address.

9. Contact

For shipping questions, contact:

admin@frameoasis.com

---